Just Store It (“we”, “our”, or “us”) respects your right to privacy and is committed to safeguarding the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect personal information including:

• Name

• Address

• Email address

• Phone number

• Identification documents (e.g., driver’s licence) when booking storage units

• Payment details

• Any other information you voluntarily provide to us

We may also collect information about your use of our website, such as IP addresses, browser types, and referring pages.

2. How We Collect Personal Information

We collect personal information through:

• Online forms and account registrations

• Phone, email, and in-person communications

• Payment transactions

• Our website, including when you contact us or submit enquiries

3. Why We Collect and Use Your Personal Information

We collect and use your personal information to:

• Provide you with self storage services

• Process your bookings and payments

• Communicate with you regarding your storage account

• Improve our products, services, and website

• Comply with legal and regulatory requirements

• Send you updates, special offers, or marketing materials (you can opt out at any time)

4. Disclosure of Your Personal Information

We may disclose your personal information to:

• Our employees and contractors, to the extent necessary to deliver services

• Third-party service providers (such as payment processors, IT service providers, and insurers)

• Government authorities or regulators, where required by law

• Other parties with your consent or as authorised by law

We will never sell your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage systems, restricted access, and encryption where appropriate.

If your personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

6. Access and Correction

You may request access to the personal information we hold about you, and you can ask for corrections if you believe it is inaccurate, out of date, or incomplete. To request access or correction, please contact us using the details below.

7. Website and Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and collect information about how you use our site. You can control cookie preferences through your browser settings.

8. Overseas Disclosure

We do not routinely disclose personal information overseas. If we need to, we will take reasonable steps to ensure the overseas recipient does not breach the Australian Privacy Principles.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website. By continuing to use our services, you acknowledge and agree to the updated terms.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us via info@juststoreit.com.au