Got Questions? We've Got Answers.
Whether you’re storing with us for the first time or you’re a long-time customer, we’ve compiled the most commonly asked questions to help make your experience as smooth as possible. From access hours to moving out, you’ll find everything you need to know about storing your items safely and conveniently at Just Store It.
What are your access hours?
You can access your storage unit between 6:00am and 9:00pm, seven days a week.
Where are you located?
We have two convenient Dubbo locations:
Blueridge Business Park – ideal for personal, business or commercial access
Mountbatten Drive – easily accessible and located in a central area of Dubbo
Each site offers clean, secure, and accessible self-storage units.
What can I store in a unit?
You can store a wide range of items including:
- Furniture and household goods
- Business stock and inventory
- Sporting gear and seasonal items
- Tools, equipment, and personal effects
Hazardous, illegal, or perishable items are not permitted.
How do I move out of my unit?
When you’re ready to vacate:
- Give 14 days’ notice using the contact form or email.
- Provide your name, unit number, and intended move-out date.
- Ensure the unit is left clean and damage-free.
Once complete, your bond will be refunded in full. Don’t forget to update your insurance provider that your items are no longer in storage.
Do I need to pay a bond or deposit?
Yes, a bond is required when booking your unit. This is fully refundable provided the unit is left clean (swept out) and undamaged. Deductions may apply if cleaning or repairs are necessary.
What security measures do you have in place?
Our facilities are equipped with gated access, digital surveillance, and secure PIN-code entry systems. You can feel confident that your belongings are safe with us.
Do I need insurance for my stored items?
We recommend contacting your existing insurance provider to ensure your goods are covered while in storage. Just Store It does not provide insurance on stored items.
Can I move in or out outside of office hours?
While our office hours apply to customer service, unit access is available from 6:00am to 9:00pm daily, including weekends.
How do I pay for my unit?
Payments are made online – in-person payments are not accepted